We aim to ship within 24 hours of receiving the order, and through our partners, we have warehousing in both Canada and the US to ensure you get your instant tea fast.
We ship from multiple warehouses in both countries in multiple locations. In Urban areas, you should receive your order in 3 - 4 days. As you are buying directly from the manufacturer, we offer free shipping on all orders with two or more bags of tea.
We currently ship internationally through partnerships with Canada Post and UPS. If you have any questions before placing your order, please feel free to email us at firstname.lastname@example.org. We are currently offering free shipping on international orders of two bags of tea or more although some remote areas may require a charge.
At our warehouses, tracking numbers are assigned to packages upon shipping, and from there they are emailed to you. As soon as we get a confirmed tracking number information it is entered into our system; you will be updated with an email containing all key shipping information so that you can easily track your order when needed. If you do not see an email from us, please check your junk or spam email folder.